![]() You can still choose to obtain services or supplies from a delisted provider however, your claim will be denied. If you receive healthcare services or supplies from a delisted provider, Sun Life will not reimburse you for your expenses. ![]() Sometimes, the review will lead to delisting. Sun Life regularly looks at the claiming and administrative practices of medical and dental healthcare service providers and pharmacies. ![]() Other drugs, such as vaccines which are not available through the pay-direct card and have to be submitted with a paper claim, are not included in the Drug Lookup Tool. While the Drug Lookup Tool is a convenient feature, it currently provides information about pay-direct drugs only. There are other tools available, such as the Drug Lookup Tool provided on the Sun Life website ( that may help you with understanding whether specific items are covered. Your Benefit Booklet is the official document which outlines benefit coverage.
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